Frequently Asked Questions

Why does my product have a "gritty" feeling to it?
Organic shea butter is one of the key ingredients in our products. Various temperatures and transporting of the products can change the texture of the shea butter to crystal-like granules. This does not affect the product or its benefits in any way. Using your body heat to massage the butter, you will feel the little granules pop and smooth into the skin.
What are the herbs and plants you use and why?
Lavender - An antioxidant that supports prevention of further damage or aging to the skin. Lavender has great healing and calming benefits, especially for those who are acne prone. Lavender is also known to promote higher quality sleep.

Shavegrass or Horsetail - A natural skin-tightening herb. Shavegrass contains natural silicon that helps the skin repair and rebuild collagen that is lost as we age.

Chamomile - Hypoallergenic and helps reduce skin irritants by neutralizing free radicals. This makes Chamomile a great anti-inflammatory, anti-fungal, antibacterial, antiseptic, and antioxidant.

Calendula - Anti-inflammatory used to soothe irritated skin and a key ingredient in our Sunburn Soother.

Rose - An antioxidant filled with Vitamin C and moisture. Rose is often used to treat Rosacea and other redness on the skin. The uplifting scent has also been known to alter bad moods.

Coffee Beans - An antioxidant whose scent can trigger awakening effects. Can also create a tightening and slight drying effect when regularly used.
What's infusion?
Infusion is the process of extracting flavors and chemical compounds from plant material. We utilize the entire herb or plant when infusing with heat and time into the carrier oils we use (sunflower oil, jojoba, and kukui nut oil). The benefit of using the entire herb or plant is greater consistency, color, and utilizing the full properties of the herbs and plants.
How long will it take to process my order?
Orders may take up to two weeks to process and deliver as we make all of our products in small batches to ensure quality.
How long will my OntkOrganix products last?
Balms and Serums can last up to 6-12 months.

Clay Cleansers, Daydreams, Coffee Scrubs, and A Little Latte’ For Eyes should be used within two months of first use.

To ensure the best results while using our products, please keep water out of the products and always have clean fingertips. Refrigeration can also prolong the life of our products, but this is not guaranteed.

If you see any growth, notice a change in scent, or the product drastically changes color, please throw it away. Much like organic groceries, our organic products expire too!